Help Center – Frequently Asked Questions

You have questions ... we've got answers! We’ve put together a list of our most frequently asked questions below. Simply click on the question to reveal the answer.

If you don’t find what you’re looking for or if you need further assistance, we're here for you! Contact us at 1-800-600-7395.

Where can I find the Week @ Once to download?

The Week @ Once files are located on the Watch Section TV Broadcast pages just over the search box. From there, you can download video or audio versions of the whole week. 

I subscribed to the BVOV Podcast but why aren’t they playing?

Check to make sure there is a strong signal (either cell or Wi-Fi) and that there is enough memory on the device to download the podcasts. From there, select which podcast you’d like to listen to.

Where can I purchase "BVOV" products shown on the broadcast?

To place an order for an offer you see on our BVOV broadcast, visit our KCM Store or call 1-800-600-7395.

Can I attend a taping of the BVOV broadcast?

The on-set broadcast is not recorded in front of a studio audience. However, our conventions and meetings are recorded and open to the public. Click here to view our current itinerary.