I bought a digital product but haven’t received it in my email. How do I get my files? When you buy a digital product, please allow 24 hours for it to be sent to your email inbox. If you don’t see it after that time period, check your spam folder in case it got sent there. Read more about I bought a digital product but haven’t received it in my email. How do I get my files?
I got my digital download in my email and I’m not sure how to open it. How do I open a digital download? To download, follow the instructions for your preferred Internet browser below: Internet Explorer Read more about I got my digital download in my email and I’m not sure how to open it. How do I open a digital download?
How do I add downloads to my computer/smartphone/tablet? To add downloads: Read more about How do I add downloads to my computer/smartphone/tablet?
How do I create my new account at checkout? Click ‘Register’ from the top of kcm.org.Follow the prompts to create your account. Read more about How do I create my new account at checkout?
How do I sign in at checkout? Click ‘Sign In’ from the top of kcm.org.Please enter your username and password you created for your account at kcm.org.Click ‘Cart’ from the main navigation. Read more about How do I sign in at checkout?
Why do I have to create an account at checkout? Our website requires that you have an account when purchasing products. Read more about Why do I have to create an account at checkout?
I never got an email receipt after my purchase. Can it be resent? Partners can print the screen of the products they’ve purchased by doing the following: Read more about I never got an email receipt after my purchase. Can it be resent?
How do I return a product? If you want to return a product you purchased online, we have staff here to help! Submit a customer service request or call us at 1-800-600-7395.
Is there a way to track my order? Visit kcm.org and click ‘Sign In’ from the top right-hand side of the site.Click the ‘My Account’ link.Within your account, click the ‘Giving/Purchases’ link in the left-hand navigation.Click the tracking link to tr Read more about Is there a way to track my order?
How do I correct a billing issue? If you need a billing issue corrected, we have staff available to assist you. Submit a customer service request online or call us at 1-800-600-7395.
What is the right digital product download for me? We offer multiple file types to make our content compatible with your device. Read more about What is the right digital product download for me?
How do I download my digital product that I purchased? Click the link to download your digital product from your email receipt. Sign in to kcm.org and your download will start immediately.
Can charge cards be kept on file for multiple uses? Currently, we do not keep charge cards on file. Simply re-enter your charge card number each time you place a product order or make a contribution.
How can I send an order to a friend? If you want to send an order to a friend, we have staff to help you. Please call us at 1-800-600-7395.
How do I send an order to an inmate? If you want to send an order to an inmate, we have staff to help you. Please call us at 1-800-600-7395.
