Help Center – Frequently Asked Questions

You have questions ... we've got answers! We’ve put together a list of our most frequently asked questions below. Simply click on the question to reveal the answer.

If you don’t find what you’re looking for or if you need further assistance, we're here for you! Contact us at 1-800-600-7395.

How can I signup to receive KCM Text Messages?

Visit KCM.ORG/TEXT to sign up to receive test messages from KCM.

Can I text KCM for customer service support?

KCM Text messages are not currently set up to be a two-way conversation. For customer service support, contact our Partner Service team at (800) 600-7395.

Does someone read my replies to KCM text messages?

KCM Text messages are not currently set up to be a two-way conversation, and nobody from our Partner Services Team will read your replies to KCM text messages.

Can I respond to the text messages I receive?

KCM Text messages are not currently set up to be a two-way conversation. If you reply to a KCM Text Message, you may receive an “Oops! We don’t recognize that” message.

I have a suggestion for how to make Kenneth Copeland Ministries content even better.

If you have suggestion for ways to improve Kenneth Copeland Ministries content on Alexa, please submit your suggestions here.

I have a question that is not listed on this FAQ. What should I do?

If you have questions about our Alexa skill, please email us at

How do I add the Kenneth Copeland Ministries skill to Alexa?

Open your Alexa app on your smartphone or tablet. Tap Skills and search for “KCM.” Once it comes up, choose the skill, and select “Enable.”

My device isn’t working. What do I do?

If you are having technical issues with your Amazon device and/or Alexa, visit Amazon’s help page here.

How do I set up Alexa on my Alexa-enabled device?

Learn how to set up Alexa on your device here.

Can I purchase Alexa-enabled devices from KCM?

Alexa-enabled devices such as the Echo are available directly from Amazon. You can purchase them here.

What Is Alexa?

Alexa is a voice-powered virtual assistant that is accessible on devices like the Amazon Echo. Alexa is voice-controlled, so no typing is necessary! By simply speaking to your device, Alexa will respond to your questions or activate technology.