Help Center

A: We’ve improved the sign-in process for our website. Before you can sign in to kcm.org you’ll need to re-register. We know that changing things can be a hassle, so we’ve tried to make this a simple change.

1. Click the ‘Register’ link from the top right-hand side of our website.
2. Enter the email address you used to access your community account. Click the ‘Register’ button.
3. Update your personal information—you can even use the exact same password you used before.
4. Now, check your email inbox for a message from Kenneth Copeland Ministries and verify your email address.
5. That’s it! You’ll be able to access your community profile, previous discussions, likes and photos.

Before you can sign in to kcm.org to view your new account, you must first verify your email address to activate your account.

1. Check your email inbox for an email from Kenneth Copeland Ministries. The subject line is “Verify your email address.” Click the link in the email.
2. You will be taken to kcm.org. Please enter your user name and password and click “Submit.”

Now you should be logged in. Your account is activated.

Check your spam and/or junk email folders for our email. Still not there?

1. Visit kcm.org and click “Sign In.”
2. Enter the email address and password and click submit.

You will see a message prompt, with a link to resend the verification email.

Clear your browser’s cache and cookies. Your internet browser’s ‘Help’ menu will have instructions for how to clear the cache and cookies.

If you need more help, we have staff here for you! Submit a customer service request online or call us at 1-(817) 852-6000.

No problem! Go to the Password Reset Page:

1. To change your password, enter your email address then click “Submit.”
2. Now check your email inbox. You should receive an email from Kenneth Copeland Ministries.  Click the link inside to change your password. 
3. It may take a few minutes for your email to arrive.  If you aren’t seeing the email, first, check your spam and/or junk email folders for our email. 
4. If you don’t receive your email within 4 hours, please let us know.  We have staff available to assist you.  Submit a customer service request online or call us at 1-(817) 852-6000.
5. This will be your new password going forward.
6. Note that you won’t be able to change your password until you’ve verified your email address.

It’s easy! When you’re on kcm.org, click “Register” on the top right-hand side of the page. You can register two ways:

• With one of your existing social media accounts—just click the corresponding button and enter your social credentials. You’ll use that user name and password each time you sign in to kcm.org.
• If you want access to exclusive Partner content, you’ll need to provide us with a little more information.
• Once you click “Submit,” you’re done!
• With an email address. Enter your email address and click “Submit.” You will create your password at the next step.
• After you’ve filled out the registration form, to activate your account, you must verify your email address.
  1. Check your email inbox for an email from Kenneth Copeland Ministries. The subject line is “Verify your email address.” Click the link in the email.
  2. You will be taken to kcm.org. Enter your user name and password and click “Submit.”
  3. Now you should be logged in. Your account is activated.
• Everyone must register for an online account.  If you’ve contacted the ministry previously, this online account will sync with your existing account.

You can get a free email address at many sites. Some popular email providers are:

1. Gmail
2. Hotmail
3. Yahoo! Mail
4. Outlook.com

After your email is set up, you can click ‘Register’ at the top-right of the site to get started.

If you choose to close your account, you’ll no longer be able to access your account details, previous purchases or giving records online. Additionally you’ll lose the content you’ve created within our community. If you want to access this again, you’ll need to re-register.

We have staff available to assist you. Submit a customer service request online or call us at 1-(817) 852-6000.

If you choose to close your community account/profile, you’ll no longer be able to access your community profile or the content you’ve created within the community. If you want to be part of the community at a later date, you’ll need to re-register.

Please send an email to community@kcm.org letting us know that you’d like to close your community account/profile. Our community manager will contact you.

If you want to close your online account with KCM, please submit a customer service request or call us at 1-(817) 852-6000.

We’ve updated and upgraded our systems. At this time we are requiring everyone to register. To get started, click ‘Register’ from the top right-hand side of kcm.org.
 

You can update your mailing address online!

1. Visit kcm.org and click ‘Register’ on the top right-hand side of the page.
2. Fill out the registration form with your correct address.
3. Verify your email address by clicking the link in the email we’ve sent you.
4. You will be taken to kcm.org.  Enter your user name and password and click ‘Submit’.
5. Our system will update your mailing address.
6. We have staff available to assist you. Submit a customer service request online at or call us at 1-(817) 852-6000.

If you choose to close your account, you’ll no longer be able to access your account details, previous purchases or giving records online. Additionally you’ll lose the content you’ve created within our community. If you want to access this again, you’ll need to re-register.

If you have suggestion for ways to improve Kenneth Copeland Ministries content on Alexa, please submit your suggestions here.

If you have questions about our Alexa skill, please email us at social@kcm.org.

We continue to add new content regularly. To stay updated on everything Alexa can do, visit our Alexa skills page.

Once you have your Amazon device set up with Alexa, simply give Alexa one of the following commands:

• “Alexa, ask KCM to read today’s devotion.”
• “Alexa, ask KCM to play today’s BVOV program.”
• “Alexa, ask KCM to pray for me.”
• “Alexa, ask KCM to play a prayer from Kenneth and Gloria.”
• “Alexa, ask KCM to play Kenneth’s healing confessions.”
• “Alexa, ask KCM to play Gloria’s healing confessions.”
• “Alexa, ask KCM to play Brother Copeland’s prayers.”
• “Alexa, ask KCM to play Sister Gloria’s prayers.”

Open your Alexa app on your smartphone or tablet. Tap Skills and search for “KCM.” Once it comes up, choose the skill, and select “Enable.”

If you are having technical issues with your Amazon device and/or Alexa, visit Amazon’s help page here.

Learn how to set up Alexa on your device here.

Alexa-enabled devices such as the Echo are available directly from Amazon. You can purchase them here.

Kenneth Copeland Ministries content is currently available on the following Alexa-enabled devices:

• Echo Dot
• Echo
• Echo Plus
• Echo Spot
• Echo Show
• Echo Look
• Amazon Fire TV & Fire TV stick
• Amazon Fire Tablets

…and we’re always working to keep our content updated with the latest devices.

Currently, Alexa can:

• Read the From Faith to Faith daily devotion to you
• Play the Believer’s Voice of Victory broadcast so that you can hear it
• Read topic-specific prayers and confessions (like healing, prosperity, faith and protection) from Kenneth and Gloria Copeland.

…and more content is coming soon!

Alexa is a voice-powered virtual assistant that is accessible on devices like the Amazon Echo. Alexa is voice-controlled, so no typing is necessary! By simply speaking to your device, Alexa will respond to your questions or activate technology. For example, you can tell Alexa to play an audio file, answer a question, turn on a light or provide the weather forecast, and she will.

Yes, KCM Believers’ Conventions and most Victory Campaigns are live streamed! We have many different channels for you to watch and experience, such as:

• KCM.ORG
• VICTORY Channel
• KCM’s Roku Channel
• Facebook

All KCM conventions and campaigns are free and open to the public.

You can register for an event at the event itself OR by pre-registering online at KCM.org/events.

You can pre-register online at kcm.org/events, finding the event you want to attend, and following the instructions after clicking “Register Now”. You may also call (817) 852-6000 to pre-register for an event.

Some people come in their Sunday best, others come casual. Dress comfortably, and consider bringing a jacket or sweater due to the air conditioning.

It is Brother Copeland’s desire for the Body of Christ to meet together in accordance with Hebrews 10:25—“Not forsaking the assembling of ourselves together, as the manner of some is; but exhorting one another: and so much the more, as ye see the day approaching.”

He was commissioned by God to conduct meetings where people can “totally immerse in the Word of God.” Our six-day meetings create an anointed environment where people:

• Feed on the Word of God
• Grow spiritually
• Share their faith
• Participate in the anointings of others
• Receive healing
• Worship and praise God.

A Believers’ Convention is a life-changing event with an atmosphere that produces results! And it all happens because of the move of the Holy Spirit and the shared corporate anointing of the Body of Christ.

Partner Day is a special day when Kenneth Copeland acknowledges the work and achievements accomplished through the outreaches of Kenneth Copeland Ministries as a result of Partner involvement.

It’s a joyful time to see what a difference your seed has made in the lives of others, as well as the worldwide impact of partnership. From foreign-language television broadcasts to evangelistic meetings to one-on-one ministry to children in other countries, our Partners are changing lives!

The Friday of each convention is designated as Increase Day—the day of joining in agreement for increase in the ministry and in the lives of our Partners and Friends.

Healing School is a place for everyone desiring healing and a deeper revelation on what God’s Word says about living in wellness. In this powerful service, Gloria Copeland will share faith-building scriptures and a life-changing message that will set you free!

Yes. Recordings are available throughout the week in various formats. You may also order recordings online at the KCM store, or by calling 1-(817) 852-6000.

You can bring your Partner Card, or have someone at our Partner Booth look up your Partner number for you.

The discount prices are valid for 30 days after the meeting.

No. Some products offered during the meetings are unique to the meeting and therefore only available onsite during the meeting.

The Partner discount is only available onsite during the meeting.

We accept cash, checks and all major charge cards.

Yes.

DVD, CD, MP3 USB, MP3 Disc and MP4 USB are available.

Visit event listings to find the meeting you’re interested in and review the schedule. You can also print it out.

To find out if sign-language interpretation is available, please call (817) 852-6000. If it is available for that event, when you arrive an usher can direct you to special seating.

To find out if language translation is available, please call (817) 852-6000. If it is available for that event, when you arrive an usher can direct you to special seating.

There are many ways you can sow your seed. You can sow your seed online, by mail, over the phone, or by text.

Sow your seed online:
Click giving.kcm.org and follow the prompts on the page.

Sow your seed by mail:
You can send your BLESSING seed to:
Kenneth Copeland Ministries
Fort Worth, TX 76192

Sow your seed by phone:
Call our Partner Advocates at +1-817-852-6000.

Sow your seed by text:
Simply send a text message with the keyword (see Text-to-Give keyword list and instruction here), a space, and the dollar amount you want to give in the message field to 36609.
For example, if you want to donate $50 to KCM, you would text “KCM 50” to 36609.

To sow a seed online:

• Select the area you want to sow to by selecting the corresponding “Give to This Fund” button (e.g., KCM General Fund).
• Type in the amount you want to sow.
• Scroll down to the Personal Information section and fill out the form.
• Fill out the Payment Details.
• Click Submit. You will be emailed your receipt.

To set up recurring giving:

• Select the area you want to sow to by selecting the corresponding “Give to This Fund” button (e.g., KCM General Fund).
• Type in the amount you want to sow.
• Click “Setup as Recurring”.
• Choose which day of the month you would like the gift to be deducted from your account.
• Scroll down to the Personal Information section and fill out the form.
• Fill out the Payment Details.
• Click Submit.

Yes! Simply follow the giving instructions for each fund. You can even set up multiple recurring gifts.

To check your giving history:

• Sign in to your account.
• Once signed in, click My Account in the upper-right corner.
• Click on Giving/Purchases on the left side of the page.
• On this page, you can see your entire history of gift, recurring gifts, and products. Please allow a couple days for your account to update after a transaction.

If you need to stop or change a recurring gift, we have staff to help you. Please call us at (817) 852-6000 to speak to a representative.

Please allow 72 hours for transactions to appear in your account. If after 72 hours your purchase/gift doesn’t appear, we have staff available to assist you. Submit a customer service request online or call us at (817) 852-6000.

If you want to cancel a transaction online, we have staff here to help! Submit a customer service request online or call us at (817) 852-6000.

When you buy a digital product, please allow 24 hours for it to be sent to your email inbox. If you don’t see it after that time period, check your spam folder in case it got sent there. Lastly, if you don’t see it in either your inbox or spam folder, contact KCM Customer Service at (817) 852-6000 for more help.

To download, follow the instructions for your preferred Internet browser below:
 

Internet Explorer

• Click on the link.
• Choose “Save” on the prompt window that pops up. This will bring up a “Save As” window, where you can add the file wherever you prefer on your computer.
• Click “Save.”
• Once the download is completed you can click “Open Now” from Internet Explorer or from your chosen location on the computer.

Safari

• Click on the link.
• Choose “Save” on the prompt window that pops up to download to your computer. NOTE: Safari will automatically download it to your “Downloads” folder on your computer. To easily find the file, click on the small magnifying glass on the Safari downloads window.
• You can choose “Open” instead of “Save” to have the file open automatically. From here you can save the file where you prefer by clicking “File” and “Save As” at the top of the window.

Firefox

• Click on the link.
• Choose “Save File” on the prompt window that pops up to download to your computer.
• You can choose “Open” instead of “Save” to have the file open automatically. From here you can save the file where you prefer by clicking “File” and “Save As” at the top of the window.
• Click the downward arrow at the top of the browser window, next to the home button.
• Click on the file to open.

Google Chrome

The file will automatically start downloading. You can see this at the bottom of the browser window.Click on the file once it finishes downloading. It will open automatically.

Click on the link.

To add downloads:

1. Open iTunes.
2. Mac: Go to File > Add to Library.
   Windows: File > Add Folder to Library.
3. Navigate to and select the file or folder you want to add.
4. Click Open.
5. Plug in your iPhone or iPad to your computer.
6. If iTunes does not open automatically, open iTunes.
7. In iTunes, click the iPhone or iPad button in the menu.
8. In iTunes, on the left menu, click on “Music” under “My Device.”
9. Go to your download folder (where the file would have been saved), and drag the MP3 or MP4 from the folder to iTunes.

1. Click ‘Register’ from the top of kcm.org.
2. Follow the prompts to create your account. Please be sure to include your full address.
3. Verify your email address.
4. Re-add the products you wish to purchase to your cart.
5. Proceed to checkout. You’ll already be signed in.

1. Click ‘Sign In’ from the top of kcm.org.
2. Please enter your username and password you created for your account at kcm.org.
3. Click ‘Cart’ from the main navigation. The products you’ve added to your cart should still be there. Click ‘Checkout’ to continue the payment process.

Our website requires that you have an account when purchasing products. Having an account with KCM not only allows you to receive your product, but it also ensures you receive ministry updates and to take advantage of ministry materials available at kcm.org.

Partners can print the screen of the products they’ve purchased by doing the following:

• Visit kcm.org and click ‘Sign In’ from the top right-hand side of the site.
• Provide your user credentials for sign in.
• Click ‘My Account’ from the top right hand side of the site.
• Once you are in your account, select ‘Giving/Purchases’ from the left-hand navigation.
• Click the Products tab. Right-click your mouse, select “Print…” from the list and follow the prompts.

If you want to return a product you purchased online, we have staff here to help! Submit a customer service request or call us at (817) 852-6000.

1. Visit kcm.org and click ‘Sign In’ from the top right-hand side of the site.
2. Click the ‘My Account’ link.
3. Within your account, click the ‘Giving/Purchases’ link in the left-hand navigation.
4. Click the tracking link to track your purchase.
5. Still don’t have your package? We have staff here to help! Submit a customer service request online or call us at (817) 852-6000.

If you need a billing issue corrected, we have staff available to assist you. Submit a customer service request online or call us at (817) 852-6000.

We offer multiple file types to make our content compatible with your device.

• Desktop or laptop (Mac or PC) computers can display and download PDF files.
• Android devices use ePub files.
• Iphone/iPad/iPhone/iPod use PDF or ePub files.
• Kindle and Kindle Fire devices use Mobi file.
• Nook devices use ePub files.
• Sony reader and other e-readers use ePub only.

• Click the link to download your digital product from your email receipt. 
• Sign in to kcm.org and your download will start immediately.

Currently, we do not keep charge cards on file. Simply re-enter your charge card number each time you place a product order or make a contribution.

If you want to send an order to a friend, we have staff to help you. Please call us at (817) 852-6000.

If you want to send an order to an inmate, we have staff to help you. Please call us at (817) 852-6000.

Visit the Watch Page or Downloads page for today’s notes.

1. Click the “Notes” link below the video.
2. To download the file(s) you’ll need to sign in or register.
3. If you’re registering, please verify your email address and then the download links will appear.
4. For your safety you’ll be logged out after 24 hours. So you may need to sign in again to download the next week of notes.

The broadcast notes will not appear in your account, they are downloaded to your computer or device.

The on-set broadcast is not recorded in front of a studio audience. However, our conventions and meetings are recorded and open to the public. Click here to view our current itinerary.

For programming information, such as a featured guest or topic, visit the Watch section. All other questions may be directed to our Contact Center, (817) 852-6000 or write to:

Kenneth Copeland Ministries
Fort Worth, TX
76192-0001

You may order a copy of our BVOV broadcast at KCM.org or by calling (817) 852-6000. You can also download the audio or video at kcm.org/watch.

To place an order for an offer you see on our BVOV broadcast, visit our KCM Store or call (817) 852-6000.

Specific BVOV broadcasts are only occasionally re-aired. The best way to enjoy a past broadcast or event is to go to the Watch section, or KCM’s ROKU channel or mobile device app.

All BVOV broadcasts are closed-captioned. To access this feature, simply select the closed-captioned option on your television set. Note that our online broadcasts are not closed-captioned at this time, but plans are ongoing to provide this service.

Current broadcasts can likely be watched on a TV station, cable provider or satellite service that covers your area. Check our online BVOV broadcast TV station list to find out more. 

You can also watch current and past broadcasts in the KCM.ORG Watch section, ROKU set-top box* or mobile device apps. And of course, you can go back in time and watch past broadcasts online as well.

*See ROKU site for set-top box purchases outside of the U.S.

Yes, in the KCM Watch section there are audio or video download links for most items. Just click on the audio or video download link. You will then be prompted to save or open the file. If you select save you will be prompted to select a place on your computer where you would like the file saved. Audio files are available as MP3 downloads and video files are available as MP4 files. Files, especially video files may be quite large, and depending on your internet speed, could take an hour or more to download.

Many streaming issues are caused by an intermittent internet connection or low available bandwidth, and are not related to the live stream. Tips to resolve these issues: 

1. Refreshing the web page or restarting your browser can resolve most intermittent connectivity issues. 
2. Temporarily pause other internet activity. Using other devices can negatively impact streaming quality because of reduced bandwidth. 
3. Check your connection to your Internet Service Provider (ISP). If your connection is slower than usual, reset your internet modem or router.  If that doesn’t resolve the issue we suggest you contact your ISP for more help.

For Chrome browser users: If the video does not auto-start, click on the pause button and then the play button to start watching.

The Week @ Once is a popular merger of the five daily Believer’s Voice of Victory programs from each week into a single program that removes the opens and closes so that you can watch the whole week of concentrated teaching in about two hours. The Week @ Once can be downloaded from the TV Broadcast section of KCM.ORG or watched on the KCM ROKU Channel.

The Week @ Once files are located on the Watch Section TV Broadcast pages just over the search box. From there, you can download video or audio versions of the whole week. 

The Week @ Once will work on older devices that can play videos (e.g., iPod Video and newer) and have enough memory to hold the files.

See here for instructions on how to add them to your device.

To add The Week @ Once from your computer:

1. Open iTunes.
2. Mac: Go to File > Add to Library.
   Windows: File > Add Folder to Library.
3. Navigate to and select the file or folder you want to add.
4. Click Open.

Check to make sure there is a strong signal (either cell or Wi-Fi) and that there is enough memory on the device to download the podcasts. From there, select which podcast you’d like to listen to.

Roku is a set-top box* that delivers broadcast quality programs to your TV set by way of your home’s Internet connection. KCM has a channel with hundreds of hours of programs that can be added to your Roku box free of charge that delivers both the daily and weekly Believer’s Voice of Victory programs in high-definition to properly equipped televisions. And for children, KCM’s ROKU channel is the only place online that you can watch the Commander Kellie and the SuperKids series of four movies from the 1990’s produced by KCM.

Note: Roku does not charge any subscription fees for its hundreds of free channels although it does provide paid channels. The KCM Roku channel is free. KCM is not affiliated with Roku and does not necessarily endorse other programming that may exist there. Roku is just one of many methods that KCM is using to reach the world.

*See Roku site for set-top box purchasing information (only sold in the U.S.A., Canada, United Kingdom and Ireland).

Follow the instructions that came with the Roku. You will need to create an online account including entering secured credit card information. The credit card information is between you and Roku, and Roku does not share this information with KCM. Roku does not charge any fees for their basic service or free channels. There is only a charge to your credit card if you purchase premium channels or other products through the Roku box. Once you are connected, you can add the KCM Roku channel by navigating to the Roku Channel Store with your included Roku remote. Go to the Religion & Spirituality section of the channel store, and scroll down until you find the KCM Jesus Is Lord logo, select it and follow the on-screen instructions to add the channel. Explore the KCM Roku channel, and enjoy the hundreds of hours of free spirit-building programs there.

The video may be currently loading because of a slow internet connection. Letting the video load before watching can help out. For more info, click on this link from Roku Support.

Sometimes removing the channel then re-adding from the Channel Store will fix any playing issues. However, a first-generation Roku (it’s shaped like a square) won’t be able to play any channels and needs to be upgraded by buying a newer ROKU box.

There may have been an error when adding the episode. If you see this, tell us about it at this link. 

A .zip file is one or more files that are compressed for easier storage or transmitting. You can open them by double-clicking the .zip file or right-clicking and choosing “extract all.” Once they are un-zipped you can add them to your phone.

Visit KCM.ORG/TEXT to sign up to receive test messages from KCM.

Yes. At KCM, we always keep your information safe. For more detailed information 
click here for SMS Terms and click here for our SMS Privacy Policy

Our Text to Give program and our KCM Text Messages are two different programs. To sign up for KCM Text Messages, click here.

Here is the list of message types you can specifically opt-out from receiving:

To opt-out of Event text messages, reply EVENT STOP to 79608.

To opt-out of Announcement text messages, reply INFO STOP to 79608.

To opt-out of Faith-Filled Teaching text messages, reply LEARN STOP to 79608.

To opt-out of Product Information and Sale text messages, reply SHOP STOP to 79608.

To opt-out of Prayer text messages, reply PRAY STOP to 79608.

To opt-out of Prophecy text messages, reply PRO STOP to 79608.

To opt-out of Inside the Vision text messages, reply ITV STOP to 79608.

To opt-out of messages which may include a link to donate, reply GIVE STOP to 79608.

To opt-out of ALL KCM Text messages, reply STOP to 79608.

KCM Text messages are not currently set up to be a two-way conversation. If you reply to a KCM Text Message, you may receive an “Oops! We don’t recognize that” message.

KCM Text messages are not currently set up to be a two-way conversation, and nobody from our Partner Services Team will read your replies to KCM text messages.

KCM Text messages are not currently set up to be a two-way conversation. For customer service support, contact our Partner Service team at (817) 852-6000.