Help Center – Frequently Asked Questions

You have questions ... we've got answers! We’ve put together a list of our most frequently asked questions below. Simply click on the question to reveal the answer.

If you don’t find what you’re looking for or if you need further assistance, we're here for you! Contact us at 1-800-600-7395.

I have just purchased a ROKU set-top box. Now what do I do?

Follow the instructions that came with the Roku. You will need to create an online account including entering secured credit card information. The credit card information is between you and Roku, and Roku does not share this information with KCM.

Is Spanish translation available at the meetings?

To find out if language translation is available, please call 1-800-600-7395. If it is available for that event, when you arrive an usher can direct you to special seating.

Can I give to multiple funds at once?

Yes! Simply follow the giving instructions for each fund. You can even set up multiple recurring gifts.

Where do I stop/change a recurring gift?

If you need to stop or change a recurring gift, we have staff to help you. Please call us at 1-800-600-7395 to speak to a representative.

How do I sign in at checkout?
  1. Click ‘Sign In’ from the top of kcm.org.
  2. Please enter your username and password you created for your account at kcm.org.
  3. Click ‘Cart’ from the main navigation.