Email Whitelisting

Thank you for subscribing to KCM.

Many email and Internet companies are now using programs to block unwanted email, often called "spam." Sometimes, however, these programs block email you want to receive.

To ensure you are receiving your KCM emails do the following:
Be sure to add the corresponding KCM email addresses to your email whitelist to ensure you are receiving our content and updates.

A whitelist is a list of accepted items or persons in a set…a list of email addresses or domain names from which an email blocking program will allow messages to be received.

Why is this important?

Unsolicited, unwanted advertising email, commonly known as “spam,” has become a big problem. Most email services and Internet Service Providers (ISPs) have put some sort of blocking or filtering system in place, or started relying on self-proclaimed blacklists to tell the good from the bad.

KCM appreciates the filtering to protect you from spam, but most agree that the current systems for stopping spam are far from a perfect. They often block emails you’ve requested because that email fits somebody’s idea of what spam looks like. The more responsible anti-spam services are working hard to cut down on these “false positives,” but in the meantime, you might unexpectedly find you’re not getting your subscription’s content.

When this happens, there’s something you can do to keep your subscription content from falling into the false positive trap. You can "whitelist” your emails.

Please whitelist us now, before your delivery is interrupted.

Of course, every email system is different. Below are instructions for some of the more popular ones. If yours isn’t listed here, please contact your ISP’s customer service folks for their instructions. (Forward the answer to us, and we might add it!) If you’re using some sort of spam filtering or blocking software yourself (in addition to what your ISP provides), we’ve also listed instructions on how to exempt your subscription from some of the more popular of those programs.


1. In your inbox, locate an email from (ex. your welcome mail for the product you just purchased).
2. Drag this email to the “primary” tab of your inbox.


Gmail whitelisting

3. You’ll see that our emails will go to your primary folder in the future!

Yahoo! Mail

When opening an email message, a “+” symbol should display next to From: and the sender’s name. Select this and an “Add to contacts” pop-up should appear. Select “Save”:

Yahoo! Mail whitelisting

Mac Mail

Select “Mail” and “Preferences” from the top menu.

Mac Mail whitelisting

In the "Preferences" window, click the "Rules" icon.
Click the "Add Rule" button.

Mac Mail whitelisting

In the “Rules” window, type a name for your rule in the “Description” field.
Use the following settings: “If any of the following conditions are met: From Contains.”
Type the sender’s email address in the text field beside “Contains.”

Mac Mail whitelisting

Select “Move Message” and “Inbox” from the drop-down menus.Click “OK” to save the rule.

Outlook 2003 & Later

Right-click on the message in your inbox.
Select "Junk E-mail" from the menu.
Click "Add Sender to Safe Senders List."

Outlook whitelisting