Help Center – Frequently Asked Questions - Kenneth Copeland Ministries

Help Center – Frequently Asked Questions

You have questions ... we've got answers! We’ve put together a list of our most frequently asked questions below. Simply click on the question to reveal the answer.

If you don’t find what you’re looking for or if you need further assistance, we're here for you! Contact us at 1-817-852-6000.

I created a community account before June 23, 2015, and now I can’t log in. What do I do now?

We’ve improved the sign-in process for our website. Before you can sign in to kcm.org you’ll need to re-register. We know that changing things can be a hassle, so we’ve tried to make this a simple change.

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Which "BVOV" broadcasts are closed-captioned?

All BVOV broadcasts are closed-captioned. To access this feature, simply select the closed-captioned option on your television set. Note that our online broadcasts are not closed-captioned at this time, but plans are ongoing to provide this service.

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Can I watch "BVOV" broadcasts if I live outside of the U.S.?

Yes, the BVOV broadcast is available all around the globe! View our international listings, or view the broadcast anytime, anywhere online.

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How can I watch current or past BVOV broadcasts?

Current broadcasts can likely be watched on a TV station, cable provider or satellite service that covers your area. Check our online BVOV broadcast TV station list to find out more. 

You can also watch current and past broadcasts in the KCM.ORG Watch section, ROKU set-top box* or mobile device apps. And of course, you can go back in time and watch past broadcasts online as well.

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Can I download a permanent audio or video copy of KCM broadcasts or events online?

Yes, in the KCM Watch section there are audio or video download links for most items. Just click on the audio or video download link. You will then be prompted to save or open the file. If you select save you will be prompted to select a place on your computer where you would like the file saved. Audio files are available as MP3 downloads and video files are available as MP4 files. Files, especially video files may be quite large, and depending on your internet speed, could take an hour or more to download.

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Can I watch a KCM Event online?

Yes, KCM Believers' Conventions and most Victory Campaigns are live streamed. Events are streamed through KCM’s 24 hour-a-day internet TV station called BVOV Network, and they can be viewed through KCM.ORG, the KCM ROKU Channel and KCM mobile apps. To watch a live event, go to the Watch section at KCM.ORG, and select BVOV Network.

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Why am I having issues viewing the live stream?

Many streaming issues are caused by an intermittent internet connection or low available bandwidth, and are not related to the live stream. Tips to resolve these issues: 

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I see I can download something called Week @ Once. What is that?

The Week @ Once is a popular merger of the five daily Believer’s Voice of Victory programs from each week into a single program that removes the opens and closes so that you can watch the whole week of concentrated teaching in about two hours. The Week @ Once can be downloaded from the TV Broadcast section of KCM.ORG or watched on the KCM ROKU Channel.

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Where can I find the Week @ Once to download?

The Week @ Once files are located on the Watch Section TV Broadcast pages just over the search box. From there, you can download video or audio versions of the whole week. 

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Will the Week @ Once work on an older iPod?

The Week @ Once will work on older devices that can play videos (e.g., iPod Video and newer) and have enough memory to hold the files.

See here for instructions on how to add them to your device.

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I want to put the Week @ Once broadcasts on my smart-device. How do I do that?

To add The Week @ Once from your computer:

  1. Open iTunes.
  2. Mac: Go to File > Add to Library.
    Windows: File > Add Folder to Library.
  3. Navigate to and select the file or folder you want to add.
  4. Click Open.

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I subscribed to the BVOV Podcast but why aren’t they playing?

Check to make sure there is a strong signal (either cell or Wi-Fi) and that there is enough memory on the device to download the podcasts. From there, select which podcast you’d like to listen to.

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What is Roku and how does it work?

Roku is a set-top box* that delivers broadcast quality programs to your TV set by way of your home’s Internet connection. KCM has a channel with hundreds of hours of programs that can be added to your Roku box free of charge that delivers both the daily and weekly Believer’s Voice of Victory programs in high-definition to properly equipped televisions.

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Where can I find information on when my favorite broadcast will be re-aired?

Specific BVOV broadcasts are only occasionally re-aired. The best way to enjoy a past broadcast or event is to go to the Watch section, or KCM’s ROKU channel or mobile device app.

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Where can I purchase "BVOV" products shown on the broadcast?

To place an order for an offer you see on our BVOV broadcast, visit our KCM Store or call 1-800-600-7395.

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How can I get a copy of a broadcast?

You may order a copy of our BVOV broadcast at KCM.org or by calling 1-800-600-7395. You can also download the audio or video at kcm.org/watch.

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How do I verify my email address?

Before you can sign in to kcm.org to view your new account, you must first verify your email address to activate your account.

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What if I can’t find my verification email?

Check your spam and/or junk email folders for our email. Still not there?

  1. Visit kcm.org and click “Sign In.”
  2. Enter the email address and password and click submit.

You will see a message prompt, with a link to resend the verification email.

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What if I recently changed my password and I still can’t sign in?

Clear your browser’s cache and cookies. Your internet browser’s ‘Help’ menu will have instructions for how to clear the cache and cookies.

If you need more help, we have staff here for you! Submit a customer service request online or call us at 1-800-600-7395.

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