Help Center – Frequently Asked Questions - Kenneth Copeland Ministries

You have questions ... we've got answers! We’ve put together a list of our most frequently asked questions below. Simply click on the question to reveal the answer.

If you don’t find what you’re looking for or if you need further assistance, we're here for you! Contact us at 1-817-852-6000.

Where can I find the Week @ Once to download?

The Week @ Once files are located on the Watch Section TV Broadcast pages just over the search box. From there, you can download video or audio versions of the whole week. 

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Will the Week @ Once work on an older iPod?

The Week @ Once will work on older devices that can play videos (e.g., iPod Video and newer) and have enough memory to hold the files.

See here for instructions on how to add them to your device.

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I want to put the Week @ Once broadcasts on my smart-device. How do I do that?

To add The Week @ Once from your computer:

  1. Open iTunes.
  2. Mac: Go to File > Add to Library.
    Windows: File > Add Folder to Library.
  3. Navigate to and select the file or folder you want to add.
  4. Click Open.

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I subscribed to the BVOV Podcast but why aren’t they playing?

Check to make sure there is a strong signal (either cell or Wi-Fi) and that there is enough memory on the device to download the podcasts. From there, select which podcast you’d like to listen to.

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Where can I purchase "BVOV" products shown on the broadcast?

To place an order for an offer you see on our BVOV broadcast, visit our KCM Store or call 1-800-600-7395.

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How can I get a copy of a broadcast?

You may order a copy of our BVOV broadcast at KCM.org or by calling 1-800-600-7395. You can also download the audio or video at kcm.org/watch.

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Who should I contact with questions regarding the BVOV broadcast, programming or a particular guest?

For programming information, such as a featured guest or topic, visit the Watch section. All other questions may be directed to our Contact Center, 1-800-600-7395 or write to:

Kenneth Copeland Ministries
Fort Worth, TX
76192-0001

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I created a community account before June 23, 2015, and now I can’t log in. What do I do now?

We’ve improved the sign-in process for our website. Before you can sign in to kcm.org you’ll need to re-register. We know that changing things can be a hassle, so we’ve tried to make this a simple change.

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How do I verify my email address?

Before you can sign in to kcm.org to view your new account, you must first verify your email address to activate your account.

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What if I can’t find my verification email?

Check your spam and/or junk email folders for our email. Still not there?

  1. Visit kcm.org and click “Sign In.”
  2. Enter the email address and password and click submit.

You will see a message prompt, with a link to resend the verification email.

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What if I recently changed my password and I still can’t sign in?

Clear your browser’s cache and cookies. Your internet browser’s ‘Help’ menu will have instructions for how to clear the cache and cookies.

If you need more help, we have staff here for you! Submit a customer service request online or call us at 1-800-600-7395.

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How do I register for an account at kcm.org?

It’s easy! When you’re on kcm.org, click “Register” on the top right-hand side of the page. You can register two ways:

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Can I attend a taping of the BVOV broadcast?

The on-set broadcast is not recorded in front of a studio audience. However, our conventions and meetings are recorded and open to the public. Click here to view our current itinerary.

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I’d like to close my community account/profile with KCM. How can I do that?

If you choose to close your community account/profile, you’ll no longer be able to access your community profile or the content you’ve created within the community. If you want to be part of the community at a later date, you’ll need to re-register.

Please send an email to community@kcm.org letting us know that you’d like to close your community account/profile. Our community manager will contact you.

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I’d like to close my online account with KCM. How can I do that?

If you choose to close your account, you’ll no longer be able to access your account details, previous purchases or giving records online. Additionally you’ll lose the content you’ve created within our community. If you want to access this again, you’ll need to re-register.

We have staff available to assist you. Submit a customer service request online or call us at 1-800-600-7395.

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What if I don't have an email address?

You can get a free email address at many sites. Some popular email providers are:

  1. Gmail
  2. Hotmail
  3. Yahoo! Mail
  4. Outlook.com

After your email is set up, you can click ‘Register’ at the top-right of the site to get started.

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I never got an email receipt after my purchase. Can it be resent?

Partners can print the screen of the products they’ve purchased by doing the following:

  • Visit kcm.org and click ‘Sign In’ from the top right-hand side of the site.
  • Provide your user credentials for sign in.
  • Click ‘My Account’ from the top right hand side of the site.
  • Once you are in your account, select ‘Giving/Purchases’ from the left-hand navigation.
  • Click the Products tab. Right-click your mouse, select “Print…” from the list and follow the prompts.
     

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Can I purchase recordings of the meetings even if I do not attend every night?

Yes. Recordings are available throughout the week in various formats. You may also order recordings online at the KCM Store, or by calling 1-800-600-7395.

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