eConnection
Have a question about using the Kenneth Copeland Ministries Products Store? Having technical troubles or questions about your order or our products, or curious about shipping rates? You?l find answers to the most frequently asked questions about our store here. Of course, if you need clarification about products or have a question not answered below, don't hesitate to contact your nearest Kenneth Copeland Ministries office for direct assistance. We're here for you!
Logging In
- Why do I need a login?
- A login is an access code that enables you to enter in to a web site and access certain features. Without it, you cannot access specific areas in order to submit requests or comments, and order subscriptions.
- Why should I create an eConnection account?
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- Better Service – The main reason is so that we can better serve your online needs.
- Enter it Once – You will only have to enter your personal information (i.e. street address, email address, etc) once. You will not need to enter it every time you communicate with us.
- Manage My Subscriptions – You can manage email and magazine subscriptions via eConnection.
- Personal Touch – If we know what we have ministered to you in the past, then we can personalize our response to you in the future.
- Manage My Account – We can make it easier for you to update our records so that we can stay in touch with you.
- Privacy – Review our Privacy Policy.
- Security – Review our security measures below:
- Secure Web Site – We use 128-bit encryption to protect your information as it travels to and from our web site.
- Data Encryption – Your password, charge card and bank account information is encrypted before we store it in our database.
- Intruder Detection – We take measures to prevent somebody from gaining access to your account, once we detect an attempted intrusion.
- Is my login the same as my email address?
- During registration, each user creates their own login ID. If you choose, it can be your email address or anything else you want, so long as no one else has already chosen the same login ID.
- How will the "Remember Me" function work on a computer that is shared with multiple users?
- Selecting the "Remember Me" function will save your login information on your computer. If there are multiple users on your computer and you do not want them to have access to your KCM login, then it is best not to use this feature.
- Do I have to log off of eConnection when I am done with my session?
- No. You will be logged off automatically when you close your browser window.
- Logging In
- On web pages that require you to log in, a login form appears. Once you have successfully logged in, the login form disappears.
To log in:- Navigate to the web site.
- In the login form, enter your User ID and Password.
- Click OK.
- Recovering Your Lost Password
- To recover your password:
- Navigate to the web site.
- In the login form, click the "Forgot Your Password?" hyperlink.
The "User Information" form appears. - Fill in the required fields and click "Submit".
When the information is verified, your new password will appear, Log in, and reset password. - If the new password does work for you, then please register again.
Orders & Contributions
- What are the steps I need to take to order product?
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- In order to purchase items online, you must have an eConnection account.
- If you have an account, simply log in. If you do not have an account, create one from the eConnection homepage.
- Find the product you want to purchase.
- Add that product to your shopping cart.
- Go to the "My KCM Store" menu at the top of the page.
- Select "View Cart" from the submenu. This will bring you to your shopping cart.
- You now have several options:
- Check out
- Continue shopping
- Add product — use a product code/ID to find an item
- Delete items from your cart
- Save your cart — creates a list for future purchase
- Empty your cart — removes all items from cart
- Update cart quantity
- Make a contribution
- Select your desired option.
- To check out, fill out your payment information and click "Continue."
- Fill out your desired shipping information and click "Finish."
- You will then see a page stating that a confirmation of your purchase will be sent to your email address.
- You will receive confirmation of your purchase by email.
- What are your shipping rates?
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Free ShippingFirst ClassSecond DayNext Day
Shipping Time 3-4 weeks5-7 bus. days2 bus. days1 bus. dayOrder Total: $0 - $10 FREE$2$10$14$10.01 - $25 FREE$6$15$25$25.01 - $50 FREE$10$20$35$50.01 - $75 FREE$14$30$45$75.01 - $100 FREE$18$40$55$100+ FREE$23$45$65
Above rates apply to each location product is shipped. Shipping times above do not include processing time.
Please include a physical address (not a P.O. Box) when requesting Second Day or Next Day shipping.
For international shipping, please allow 13-21 days for First Class shipping.
- How can I delete items from my cart?
- Use the delete (trash can) button on the right side of the cart. If you get an error and the item does not delete, close your browser and clear your Internet cache. To clear your cache in Microsoft Internet Explorer, go to the Tools menu, click "Internet Options," under "Browsing history" click "Delete." Then click "Delete cookies." With any other browser the steps will be different. Please consult the help files for your program. Once your cache is cleared, close all browsers. Then open a new browser, and log in to eConnection and complete the order.
- Can charge cards be kept on file for multiple uses?
- Currently we do not keep charge cards on file. Simply re-enter your charge card number each time you order products or make a contribution.
- Where do I find the confirmation for my contribution?
- Your confirmation will be sent directly to your email inbox. You can also look under the "My KCM Store" section and view your order history.
- How do I know that placing orders on your web site is secure if you don't have the little security lock at the bottom of the screen?
- Depending on the browser you use, the security lock may or may not appear at the bottom of your screen. However, we have taken the necessary steps to ensure security for all of your transactions. For more information, view our security measure:
- Secure Web Site — We use 128-bit encryption to protect your information as it travels to and from our web site.
- Data Encryption — Your password, charge card and bank account information is encrypted before we store it in our database.
- Where do I go to order the daily broadcasts?
- When you enter the store, look under the section labeled "Browse Products," and click on the "BVOV Broadcast" link.
- Is Chektel (Electronic Check) still available?
- Yes, it is available at checkout. Select "Electronic Check" as your payment type. You can use either a checking or savings account to pay.
- I would like to send an order to a friend. How do I change the name on my order to my friend's name?
- When you place an order online, your name will appear on the package above the receiver's shipping address. If you would like to see the receiver's name on the package, you may place your order by calling 800-600-7395.
Shipping Rates
- What are your shipping rates?
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Free ShippingFirst ClassSecond DayNext Day
Shipping Time 3-4 weeks5-7 bus. days2 bus. days1 bus. dayOrder Total: $0 - $10 FREE$2$10$14$10.01 - $25 FREE$6$15$25$25.01 - $50 FREE$10$20$35$50.01 - $75 FREE$14$30$45$75.01 - $100 FREE$18$40$55$100+ FREE$23$45$65
Above rates apply to each location product is shipped. Shipping times above do not include processing time.
Please include a physical address (not a P.O. Box) when requesting Second Day or Next Day shipping.
For international shipping, please allow 13-21 days for First Class shipping.
