We’ve updated and upgraded our systems. At this time we are requiring everyone to register. To get started, click ‘Register’ from the top right-hand side of kcm.org.
Help Center – Frequently Asked Questions
You have questions ... we've got answers! We’ve put together a list of our most frequently asked questions below. Simply click on the question to reveal the answer.
If you don’t find what you’re looking for or if you need further assistance, we're here for you! Contact us at 1-800-600-7395.
To find out if sign-language interpretation is available, please call 1-800-600-7395. If it is available for that event, when you arrive an usher can direct you to special seating.
Partners can print the screen of the products they’ve purchased by doing the following:
If you want to cancel a transaction online, we have staff here to help! Submit a customer service request online or call us at 1-800-600-7395.
If you want to return a product you purchased online, we have staff here to help! Submit a customer service request or call us at 1-800-600-7395.
- Visit kcm.org and click ‘Sign In’ from the top right-hand side of the site.
- Click the ‘My Account’ link.
- Within your account, click the ‘Giving/Purchases’ link in the left-hand navigation.
- Click the tracking link to tr
If you need a billing issue corrected, we have staff available to assist you. Submit a customer service request online or call us at 1-800-600-7395.
We offer multiple file types to make our content compatible with your device.
- Click the link to download your digital product from your email receipt.
- Sign in to kcm.org and your download will start immediately.
Currently, we do not keep charge cards on file. Simply re-enter your charge card number each time you place a product order or make a contribution.
If you want to send an order to a friend, we have staff to help you. Please call us at 1-800-600-7395.
If you want to send an order to an inmate, we have staff to help you. Please call us at 1-800-600-7395.
You can update your mailing address online!
Partner Day is a special day when Kenneth Copeland acknowledges the work and achievements accomplished through the outreaches of Kenneth Copeland Ministries as a result of Partner involvement.
Sometimes removing the channel then re-adding from the Channel Store will fix any playing issues.
There may have been an error when adding the episode. If you see this, tell us about it at this link.
When you buy a digital product, please allow 24 hours for it to be sent to your email inbox. If you don’t see it after that time period, check your spam folder in case it got sent there.
To download, follow the instructions for your preferred Internet browser below:
Internet Explorer
To add downloads:
A .zip file is one or more files that are compressed for easier storage or transmitting. You can open them by double-clicking the .zip file or right-clicking and choosing “extract all.” Once they are un-zipped you can add them to your phone.