Help Center – Frequently Asked Questions

You have questions ... we've got answers! We’ve put together a list of our most frequently asked questions below. Simply click on the question to reveal the answer.

If you don’t find what you’re looking for or if you need further assistance, we're here for you! Contact us at 1-800-600-7395.

I’ve had an online account with KCM previously. Why do I need to create a new one?

We’ve updated and upgraded our systems. At this time we are requiring everyone to register. To get started, click ‘Register’ from the top right-hand side of kcm.org.
 

Is signing for the hearing impaired available at the meetings?

To find out if sign-language interpretation is available, please call 1-800-600-7395. If it is available for that event, when you arrive an usher can direct you to special seating.

How do I return a product?

If you want to return a product you purchased online, we have staff here to help! Submit a customer service request or call us at 1-800-600-7395.

Is there a way to track my order?
  1. Visit kcm.org and click ‘Sign In’ from the top right-hand side of the site.
  2. Click the ‘My Account’ link.
  3. Within your account, click the ‘Giving/Purchases’ link in the left-hand navigation.
  4. Click the tracking link to tr
How do I download my digital product that I purchased?
  • Click the link to download your digital product from your email receipt. 
  • Sign in to kcm.org and your download will start immediately.
     
Can charge cards be kept on file for multiple uses?

Currently, we do not keep charge cards on file. Simply re-enter your charge card number each time you place a product order or make a contribution.

How can I send an order to a friend?

If you want to send an order to a friend, we have staff to help you. Please call us at 1-800-600-7395.

How do I send an order to an inmate?

If you want to send an order to an inmate, we have staff to help you. Please call us at 1-800-600-7395.

What is Partner Day?

Partner Day is a special day when Kenneth Copeland acknowledges the work and achievements accomplished through the outreaches of Kenneth Copeland Ministries as a result of Partner involvement.

Why does my Roku not play the KCM channel anymore?

Sometimes removing the channel then re-adding from the Channel Store will fix any playing issues.

I clicked on an episode of BVOV and a different episode starting playing. What happened?

There may have been an error when adding the episode. If you see this, tell us about it at this link. 

What is a .zip file? Can I add that to my phone?

A .zip file is one or more files that are compressed for easier storage or transmitting. You can open them by double-clicking the .zip file or right-clicking and choosing “extract all.” Once they are un-zipped you can add them to your phone.