Help Center – Frequently Asked Questions - Kenneth Copeland Ministries

You have questions ... we've got answers! We’ve put together a list of our most frequently asked questions below. Simply click on the question to reveal the answer.

If you don’t find what you’re looking for or if you need further assistance, we're here for you! Contact us at 1-817-852-6000.

I have just purchased a ROKU set-top box. Now what do I do?

Follow the instructions that came with the Roku. You will need to create an online account including entering secured credit card information. The credit card information is between you and Roku, and Roku does not share this information with KCM. Roku does not charge any fees for their basic service or free channels. There is only a charge to your credit card if you purchase premium channels or other products through the Roku box. Once you are connected, you can add the KCM Roku channel by navigating to the Roku Channel Store with your included Roku remote.

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I’m trying to watch today’s broadcast on my Roku. Why does the video keep stopping in the middle?

The video may be currently loading because of a slow internet connection. Letting the video load before watching can help out. For more info, click on this link from Roku Support.

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Why does my Roku not play the KCM channel anymore?

Sometimes removing the channel then re-adding from the Channel Store will fix any playing issues. However, a first-generation Roku (it’s shaped like a square) won’t be able to play any channels and needs to be upgraded by buying a newer ROKU box.

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I bought a digital product but haven’t received it in my email. How do I get my files?

When you buy a digital product, please allow 24 hours for it to be sent to your email inbox. If you don’t see it after that time period, check your spam folder in case it got sent there. Lastly, if you don’t see it in either your inbox or spam folder, contact KCM Customer Service at 1-800-600-7395 for more help.

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How do I close my online account with KCM?

If you choose to close your account, you’ll no longer be able to access your account details, previous purchases or giving records online. Additionally you’ll lose the content you’ve created within our community. If you want to access this again, you’ll need to re-register.

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I’ve had an online account with KCM previously. Why do I need to create a new one?

We’ve updated and upgraded our systems. At this time we are requiring everyone to register. To get started, click ‘Register’ from the top right-hand side of kcm.org.
 

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Why do I have to create an account at checkout?

Our website requires that you have an account when purchasing products. Having an account with KCM not only allows you to receive your product, but it also ensures you receive ministry updates and to take advantage of ministry materials available at kcm.org.
 

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How do I sign in at checkout?

  1. Click ‘Sign In’ from the top of kcm.org.
  2. Please enter your username and password you created for your account at kcm.org.
  3. Click ‘Cart’ from the main navigation. The products you’ve added to your cart should still be there. Click ‘Checkout’ to continue the payment process.

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How do I create my new account at checkout?

  1. Click ‘Register’ from the top of kcm.org.
  2. Follow the prompts to create your account. Please be sure to include your full address.
  3. Verify your email address.
  4. Re-add the products you wish to purchase to your cart.
  5. Proceed to checkout. You’ll already be signed in.

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Where do I stop/change a recurring gift?

If you need to stop or change a recurring gift, we have staff to help you. Please call us at 1-800-600-7395 to speak to a representative.

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Where can I see past gifts I’ve given?

To check your giving history:

  • Sign in to your account.
  • Once signed in, click My Account in the upper-right corner.
  • Click on Giving/Purchases on the left side of the page.
  • On this page, you can see your entire history of gift, recurring gifts, and products. Please allow a couple days for your account to update after a transaction.

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Can I give to multiple funds at once?

Yes! Simply follow the giving instructions for each fund. You can even set up multiple recurring gifts.

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How do I set up a recurring gift?

To set up recurring giving:

  • Select the area you want to sow to by selecting the corresponding “Give to This Fund” button (e.g., KCM General Fund).
  • Type in the amount you want to sow.
  • Click “Setup as Recurring”.
  • Choose which day of the month you would like the gift to be deducted from your account.
  • Scroll down to the Personal Information section and fill out the form.
  • Fill out the Payment Details.
  • Click Submit.

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How long before my purchase/gift appears in my account?

Please allow 72 hours for transactions to appear in your account. If after 72 hours your purchase/gift doesn’t appear, we have staff available to assist you. Submit a customer service request online or call us at 1-800-600-7395.

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How do I cancel my transaction?

If you want to cancel a transaction online, we have staff here to help! Submit a customer service request online or call us at 1-800-600-7395.

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How do I return a product?

If you want to return a product you purchased online, we have staff here to help! Submit a customer service request or call us at 1-800-600-7395.

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How do I update my mailing address?

You can update your mailing address online!

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How do I send an order to an inmate?

If you want to send an order to an inmate, we have staff to help you. Please call us at 1-800-600-7395.

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How can I send an order to a friend?

If you want to send an order to a friend, we have staff to help you. Please call us at 1-800-600-7395.

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