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Customer Service Representative

Partner Ministries
Full Time Position - Various Shifts

Description

  • Provide excellent customer service to a diverse group of callers and internet visitors
  • Research the database for the appropriate customer accounts
  • Add new accounts, as needed
  • Maintain and modify accounts
  • Process requests, orders, contributions and inquiries
  • Research available resources for appropriate answers to issues and complaints
  • Proficiently assist callers with KCM Web site support
  • Maintain ongoing knowledge of KCM products
  • Maintain positive attitude toward Partners and Friends
  • Actively contribute to a good working environment at KCM
  • Other responsibilities, as assigned

Requirements

  • High school diploma, or equivalent
  • Minimum 1 year customer service experience
  • General knowledge of KCM products, events, broadcasts, magazine and Web site
  • Basic computer, database and word processing skills required
  • Internet experience and comfort with current technology required
  • Excellent telephone etiquette
  • Utilize excellent Customer Service phone skills, including KCM phone etiquette, proper tone of voice and continually display a spirit of service
  • Excellent verbal and written communications skills
  • Able to comprehend and speak English fluently and clearly
  • Able to identify and resolve issues
  • Detail oriented
  • Able to sit at a workstation for extended periods of time
  • Available to work overtime on an “as needed” basis
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